Privacy Policy

Privacy Policy:Last updated: 11/04/2025

Baum’s Boots & More, LLC (“Baum’s,” “we,” “us,” or “our”) operates in the United States and provides retail services online at baumsboots.com and in-store. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our websites, visit our stores, make a purchase, or otherwise interact with us (collectively, the “Services”).

If you do not agree with this Policy, please do not use the Services.

1) Scope & Who We Are

• Applies to: U.S. consumers who visit our website, contact us, or shop online/in-store.
• Controller: Baum’s Boots & More, LLC, 2115 Lantern Ridge Dr, Ste 100, Richmond, KY 40475.
• Contact: help@baumsboots.com | 859-353-5087.

Note for EEA/UK residents: See Section 12 (GDPR) if you are located in the EEA/UK.

2) Personal Information We Collect

We collect the following categories of information, which may vary depending on your interactions:

• Identifiers & contact data: name, email, phone, postal address.
• Order & account data: items purchased, payment method token (from our processor), order history, returns.
• Device & usage data: IP address, device identifiers, pages viewed, links clicked, time on site.
• Marketing preferences: newsletter opt-in/opt-out, SMS consent status.
• In-store interactions: customer service notes (e.g., fit preferences), if you provide them.

We do not intentionally collect sensitive personal information (e.g., government IDs, precise geolocation, health data) in the ordinary course of retail operations.

3) Sources of Information

• Directly from you: checkout, account creation, customer support.
• Automatically: cookies, pixels, and similar technologies.
• From service providers/partners: payment processors, shipping carriers, analytics/ads vendors.

4) How We Use Information

• Provide, fulfill, and improve the Services (including orders, returns, customer support).
• Personalize your experience and our marketing.
• Detect, prevent, and investigate fraud or security incidents.
• Comply with legal, accounting, and tax obligations.
• With your consent, send marketing emails/SMS (you may opt out at any time).

5) Cookies, Ads, and Your Choices

We use cookies and similar technologies for site functionality, analytics, and advertising (including cross-context behavioral advertising).

• Manage preferences via our Cookie Settings link (in the site footer).
• Opt. out of interest-based ads at optout.aboutads.info and optout.networkadvertising.org.
• Where required by law (e.g., CA/CO/CT), we honor Global Privacy Control (GPC) signals for browser-based opt-outs.

6) When We Disclose Information

We disclose personal information to:

• Service providers (e.g., hosting, analytics, advertising, payment processing, shipping).
• Business partners/affiliates (when offering joint promotions you choose to join).
• Authorities or others when required by law or to protect our rights or users.
• A successor entity in connection with a business transaction (e.g., acquisition).

We do not disclose full payment card numbers to Baum’s; payments are processed by our PCI-compliant processor.

7) “Sell” and “Share” of Personal Information (U.S. State Laws)

For California and certain other U.S. states, “sell” and “share” have specific legal meanings. We may engage in practices considered a “share” (e.g., using third-party advertising cookies/pixels for cross-context behavioral advertising). We do not sell personal information for money.

• To exercise your “Do Not Sell or Share My Personal Information” rights, use our [Do Not Sell or Share] link or send an email to help@baumsboots.com.
• We do not sell or share the personal information of consumers under 16.

8) SMS/Text Messaging

By opting into SMS, you agree to receive messages from Baum’s. Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out, HELP for help.
We do not share SMS opt-in consent data with third parties for their own marketing.

9) Data Retention

We retain personal information for the shortest period necessary to fulfill the purposes above, including:

• Orders & tax records: up to 7 years.
• Customer support & returns: up to 2 years after last interaction.
• Marketing contacts: until you opt out or after 24 months of inactivity.
  We may keep data longer if required by law, to resolve disputes, or to maintain security.

10) Security & Kentucky Notice

We use reasonable administrative, technical, and physical safeguards appropriate to retail operations. No system is 100% secure. If required by applicable law (including Kentucky data breach notification obligations), we will notify you and/or regulators of a data breach.

11) Your Privacy Rights (U.S.)

Depending on your state, you may have rights to access, correct, delete, opt out of selling/sharing/targeted advertising, and limit certain uses.

How to submit a request:

• Web form: [Privacy Rights Request]
• Email: help@baumsboots.com
• Phone: 859-353-5087

We will verify your identity (e.g., via email or transactional information). We respond within 45 days (we may extend once by 45 days when permitted). If we deny your request, you may appeal by replying to our decision; we’ll respond within required timelines.

Nevada: You may opt out of “sale” under Nevada law by emailing help@baumsboots.com with “Nevada Opt-Out” in the subject.

12) EEA/UK (GDPR) — If This Applies to You

If you are located in the EEA/UK and choose to use our U.S. Services, Baum’s is the controller of your personal data. Legal bases include contract, legitimate interests, consent, and legal obligation. You may have rights to access, correct, delete, restrict, object, or port your data, and to withdraw consent.
Contact privacy@baumsboots.com to exercise rights or lodge a complaint with your local authority. If we transfer data outside the EEA/UK, we use appropriate safeguards (e.g., Standard Contractual Clauses).

13) Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect or sell/share personal information of children under 16. If you believe a child provided data, contact privacy@baumsboots.com.

14) Third-Party Links

Our Services may link to third-party sites. We are not responsible for their privacy practices. Review their policies.

15) Changes to This Policy

We may update this Policy. We will post changes here with a new “Last updated” date and, when required, provide additional notice.

16) How to Contact Us

Email: help@baumsboots.com
Phone: 859-353-5087
Mail: Baum’s Boots & More, LLC, 2115 Lantern Ridge Dr, Ste 100, Richmond, KY