Return Policy

Baum’s Boots & More – Return Policy Effective 11/4/2025

At Baum’s Boots & More, your satisfaction is our top priority. We stand behind every product we sell and strive to make your return process simple and fair.

1. General Return Guidelines

If you’re not completely satisfied with your purchase, you may return eligible items within 30 days of the delivery date for a refund, store credit, or exchange.

• Items must be new, unused, and unworn.
• Products must include original packaging, tags, accessories, and documentation.
• Proof of purchase (receipt or order confirmation) is required for all returns.

2. Order Changes & Cancellations

Orders cannot be modified once placed.
To cancel an order, please contact us immediately at 859-353-5087.
If the order has already been shipped, you’ll need to complete the return process outlined below.

3. Eligibility for Returns & Exchanges

• Online purchases may be returned in-store with proof of purchase.
• Exchanges: Online orders cannot be exchanged through shipping; instead, return the item for a refund and place a new order.
• Non-returnable items: Gift cards, custom orders, special-order merchandise, and items shipped directly from the manufacturer may be ineligible or subject to a 15% restocking fee.

4. How to Start a Return

1. Contact us at help@baumsboots.com with your order number and reason for return.
2. Wait for confirmation — we’ll email instructions and the correct return address.
   Please do not ship items before receiving approval.
3. Ship securely — repackage the item safely and send it to the provided address.

5. Shipping Costs

• Customers are responsible for returning shipping costs unless the item is defective or we made an error.
• Original shipping charges are non-refundable.
• For exchange, we cover the cost of shipping your replacement item to you.

6. Refunds

• Once received and inspected, returns are processed within 3–5 business days.
• Refunds are issued to the original form of payment only.
• Please allow 3–8 business days for your bank to post the credit.
• Refunds may be denied for worn, used, or damaged items.

7. Damaged or Incorrect Orders

If your order arrives damaged or missing items:

• Contact help@baumsboots.com immediately upon delivery.
• Include your order number, photos (if applicable), and all contact information.
• Keep original packaging and materials for inspection.

We’ll provide replacement or refund options once verified.

8. Restocking Fees

A 15% restocking fee applies to special orders, drop-shipped items, or returns missing original packaging or accessories.

9. Product Pricing & Specifications

All prices and product details are subject to change without notice.
Baum’s Boots & More reserves the right to correct typographical or descriptive errors and to limit quantities where applicable.

Questions?
Email: help@baumsboots.com
Phone: 859-353-5087
In-Store: 2115 Lantern Ridge Dr, STE 100, Richmond, KY 40475

We’re happy to help make your shopping experience exceptional.